KSB is one of the world’s most innovative and successful pump and valve manufacturers.

Under the motto “People, Passion, Performance” our dedicated staff develop highly efficient and tailored solutions capable of meeting complex industrial requirements.

Innovations are the driver of the company. That’s why KSB has been so successful for more than 150 years.

High risk of unexpected deviations in fulfillment

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Before using DRIM, the assessment of RFQs and tenders was a manual and unsystematic process. The customer specifications could not be clarified comprehensively, leading to unexpected deviations in the processing of orders.

“The issue was not that there were deviations, the issue was that they were unexpected.“

With the project business getting more and more complex as a trend, the cost for claims and non-conformances was constantly going up.

KSB developed the vision of making a light house project out of every project with no issues, no surprises and no unexpected deviations providing real added value to their customers.

“With DRIM this vision is no more a vision, it is now a reachable target.“

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Making a reference out of every single project

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KSB wanted to increase the efficiency of the bidding phase supplying offers much faster and much more accurately with all deviations clarified before the order is placed. The target costs must equal the planned costs.

With DRIM a systematic process for managing deviations was introduced. Uploading all documents to DRIM, the DRIM AI makes deviations transparent and manages all comments and deviations in a systematic way. All risks are proactively managed from the very beginning of a project throughout the bidding phase from inquiry over decision-to-quote until everything has to be fully clarified before order placement.

By dramatically reducing the risk of unexpected deviations, KSB is on the best way to make a reference out of every project for their customers.

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